How to Fix: E24 E25 Bosch Dishwasher Errors 100%
| DIY | 110 Comments
First let me vent a little. Bosch appears to be selling its worst dishwashers outside the EU. Actually the Bosch brand has been effectively flushed down the toilet, no matter what product we are talking about. It appears inside the EU (sorry we don’t count UK and IE as EU (^_^)) the buyer’s demand on quality is much higher than here in the US. The Bosch dishwashers sold here in the US are, like all dishwashers I have seen here, total garbage. It’s like you can’t buy a good dishwasher here, period. Well you can buy Made in Germany dishwashers here as well, at a price tag beyond $2,000. For that price I would rather hire a sexy dishwasher lady to do the dishes (ideally from Amsterdam), and enjoy a much better view. Those of you who have lived in a European home will understand my perspective.
But this post is not a post saying “Europe is better than US”. What I mean to say is take your dishwasher back to the shop and tell them it’s a piece of junk. Then perhaps some day they will start selling better ones…
The reason why junk is sold is simply that we buy it (^_^)
The Cause of E24 and E25 Errors
OK so now first of all thank you for reading this post I hope you found it amusing…If you are still reading this you definitely need a fix 😉
The errors E24 and E25 are pump errors. The pump of that dishwasher is simply weak.
In addition there is a critical design flaw. Look at the cylinder below:
Right at the bottom next to the “B” is the opening where the filter is located.
Step #1: Cleaning
First of all use a toothbrush and clean it every week or two. Make sure it’s completely clean.
Step #2: Cover the hole
You will notice the cylinder filter is open at the top. I suspect this was done for a simple reason: if you never clean the filter, like probably most busy people, the filter will clog and to prevent overflows the water will flow into the hole at the top, straight down to the pump.
Now, notice this sounds genius but it’s also at the same time stupid: the dirt will go along with the water straight down to the pump and clog it.
Actually the design is even more immature. Even if the filter is clean, a tiny piece of a salad leaf can fall right into the hole and clog the pump immediately.
To cover the hole use a tea ball strainer and split it in half. It turns out, it’s the exact diameter to cover that hole and prevent dirt from falling into it. Voila my friends. That did it!
Step #3: Vinegar
For those of you who want perfection: Friday’s at night before going to bed (or doing naughty stuff that doesn’t require a dish wash), pour while distilled vinegar into the dishwasher and let it sit over night. About 1-2 coffee mugs roughly. It will break down any slime that might build up inside the weak pump and help it flush everything out the next morning.
Hardcore Methods for Fixing E24 and E25
If you haven’t followed the above preventive procedure, there could be dirt inside the pump or hose and it’s clogged.
Use a dry/wet shop vac from your favorite homecrappo store. Remove the filter from the vac to use it in wet mode. Even a small vac is very powerful; it can suck out water and everything from your dishwasher….even small dishes 😉
Remove the dish washer filter and get to the bottom. Let the vac remove all the water and try to vacuum everything out of the pump.
Usually that fixes the problem. The hose could be clogged, too. You would need to remove the hose from the sink sewer pipe and try to vacuum that end as well.
I only had to do this once and it worked perfectly. I hope this post helps you, too.
And here’s a screenshot of the tea strainer in action (prevents nearly 100% of all future problems in my washer):
Please leave a comment and describe how you fixed it. Believe it or not, well over 1,000 people a month visit my blog looking for a fix to this specific dishwasher problem!
Critical Update April 2020
So much time passed and so many people have the same issues with their dishwasher. I must add one more very important thing. Recently this dishwasher (the second I bought of the same crap, why I was so moronic to do that is a good question) gave me so much trouble I was ready to throw it out the window, literally.
When you clean the filter (see picture above), as you should do every week or so, you must absolutely make sure the two arrows align when you close it and that you need to check the cylindrical filter is inserted correctly.
But there is one more very important catch with this s***t dishwasher. The impeller cover must be lock and click into place. If you don’t pay attention you will see more E25 and E24 errors which will drive you nuts. Recently I took the entire dishwasher apart, it was so clean inside the pump you could eat from eat, and yet it was giving E25 errors and failed to pump the water properly.
The problem is the impeller cover. A small white piece of s***t plastic that covers the impeller area, deep inside the filter hole. See this video how it is supposed to be put back again (at around 2:30):
Thanks a lot for the video to the author, it’s very helpful by the way, but what the guy unfortunately doesn’t point out clearly enough is that you absolutely must make sure the back side of the impeller cover clicks in place when you push it in. The white plastic must align and touch the gray plastic around it.
See this is how I had it and it caused the error (click on picture to zoom in):
and below is how it should be. You must stick your head inside the dishwasher to see it. Warning you risk additional major headaches (^_^):
Click on image to zoom in:
As you can see in the images above, the impeller cover must lock into place completely. A mere 1mm air gap and the stupid dishwasher will give you trouble. Again, well done BOSCH. I wonder what their engineers smoke all day. Never again will I buy anything made by Bosch ….Now if you excuse me I have to take a cold shower to lower my blood temperature… 😉
110 Comments
Thank you! We have had the E25 code flash up for years…my usual fix is a vinegar wash and manually cleaning the propeller. This time I couldn’t get the code to go away and all was clean…tried the wet vac from the sink drain pipe end and it worked like a charm! Also ordered a tea ball strainer and hoping it fits (there were several sizes on amazon so I got a 2”). You should add a photo of yours to your post:)
Thank you Erin for the suggestion. I added a photo now above.
I am happy to hear the steps helped fix the problem!
Savas
Whole crap that little white cap wasn’t completely clipped in place. Been fighting this for over a year. Omg thabks
Thanks, Savas!
Our 2 year old Bosch started throwing Code E24, so I looked at your post, cleaned the filter, it still coded. I unhooked the hose to the air gap and sucked it clean, the code switched to E22(?). I took apart the air gap – it too was filled with dog hair (we have three Irish Wolfhounds who sleep in the kitchen and dog hair is omnipresent). Voila!
I’m headed down to Target for a 2” tea infuser
Pat
I have a very new Bosch Model 500 which started giving an E24 error after only several weeks of use. I disconnected the drain hose from the air gap and let it drain into the sink and it worked great for several washes. Then hooked it back up to the air gap and it again posted an E24 error! I took the top off of the air gap and found a 3/8″ (or 10mm) piece of round flexible plastic obscuring the air gap. This air gap had been used for many years. I suspect that the piece of plastic came from the dishwasher internally and might have been a leftover from a manufacturing process. After several weeks of use, it dislodged and got pumped out through the drain hose. So, if folks have E24 errors, definitely check out the air gaps!
We just purchased a Bosch Series 100 dishwasher from Home Depot. My husband installed it, and I just tried to let it fill up and wanted it to drain so he could see if it leaked. E-24 appeared on the panel, the pump will not drain. What do we do?
Hi Doris, whenever I see that error, it usually shows up when the pump is not strong enough to move the water or something is clogging the pipe.
Given that the dishwasher is brand-new, perhaps the drain pipe isn’t vented properly or something got inside the filter. I would check if any water is being pumped at all.
Do you hear the pump actually moving? If yes, I would disconnect the piece where it connects to the sink’s drain and see if any water comes out. It also could be a kinked hose
Savas
I have just installed my Bosch and the e25 is coming up. It’s not clogged, its clean, but the error wont go away. I havent put dishes in it yet even, just wanted to do a cycle without before I started to use it. Any suggestions?
Excellent diy fixes Savas. My Bosch uses ridiculous amounts of rinseaid even on the lowest setting. Is there a way to check for that issue?
thanks
Hi Ed you are very welcome. I haven’t found a way to reduce the rinse aid. Above all, do not overfill the rinse aid tank or it will foam really bad. I had to use buckets of water to get all that foam out 😉
THANK YOU!!! This was the ONLY website that offered not only clear instructions, but the perfect video and images on what to look for and how to fix it. You definitely saved us a ton of money because we were about to call the appliance guys to come fix it. (Side note, we inherited this dishwasher when we bought our house and everyone has always said “Bosch is awesome!” yet I haven’t always been impressed with how my dishes come out and I thought it was just me). Thank you and stay safe!!
Bosch is awesome, if you can get the damn thing to work
I tried to post to the blog area for the dishwasher however it kept erroring out and giving a 500 internal server error. I wanted to say Thank You!! Your April 2020 update just saved me the cost of a new washer. I have been going crazy with this dishwasher for days. We had replaced the drain pump and I guess when putting back the white cover didn’t get the click. I had already found the video in our article prior to finding this page along with many other how to videos. My hours of pulling out my hair were solved at 2:13AM after many days of messing with it. I read your article… walked back into my dishwasher and the white piece looked perfectly in place. Pressed harder with a blunt screwdriver and it snapped. I no longer have anymore E25 issues. Thank you for helping resolve my problem and saving me $$$$$!!
Thank you for the most useful, thorough explanation of the error codes & their correction I’ve ever seen. Bravo! I continued to get error messages after I replaced the drain pump, although it took a number of normal cycles to appear. Your photos & instructions were particularly helpful. I’m on my 2nd successful load after using your advice to fix my error codes 22 & 24. My profound thanks, Bob
My pleasure, I’m glad the information helped you keep your dishwasher running.
Savas
Regarding your comment:
“STEP #2: COVER THE HOLE
You will notice the cylinder filter is open at the top…straight down to the pump and clog it.”
Not true. The lower (cylindrical) filter will catch items before they get to the pump.
Hi Joe, that’s true for items of a certain size and above. I use the strainer to catch even small food pieces and so far after several years there are no more errors. I guess it depends what kind of food is stuck on the plates….
Savas
My E24 error happened every single time I turned it on, no matter how many times I cleaned everything out. I think it’s an electrical fault rather than a pump fault or similar. Simple fix: turn it on as usual, wait 1 minute until the time remaining display changes, open and close the door. Works every single time!
Yep, that’s what we do. However we thought we had to throw a bit of water in as well. We started to get E25 at the end as well, so we have finally pulled out and examined the pump and taken off a lot of threads that were wrapped around the spindle behind the impeller. Sadly this didn’t solve the problem for us. The resistance is reading 90 ohms which the service manual tells us means it needs replacing. But it still works most of the time…
Thank you very much. I tried almost everything else. Nothing worked. Until I read your solution. You saved us lots of money.
Hi Chris, like you I have tried everything – bought the wet n dry vac, did the tea strainer trick. Still E24 every time.
Can you clarify the process for a simpleton like me. E24 message – turn off – turn back on – wait 1 minute until display time changes – open and close door. That correct?
Hi Olie
it could be a pump defect (like pump running too slow or not at all) or a blockage somewhere causing slow flow…or some kind of a sensor defect.
I would disconnect the discharge hose and fill the machine, then start a cycle and see if the water comes out the discharge hose with good pressure
Good luck!
Savas
If all else fails, remove your lower dish rack completely, slide the upper rack(s) out, and use a toilet plunger to forcefully clear whatever blockage has occurred. However, you will likely need to add water back into the sump of the dishwasher, as I expect that you will have already used a wet/dry vacuum before trying the low hanging fruit.
That’s another great idea, definitely worth a try in a worst case scenario. Thanks Javier!
I had been frustrated by over a year with an intermittant and sometimes persistent E25 error on my 3 year old Bosch Dishwasher. The problem I was having was that the pump would start and pulse a few times before quitting and triggering the E25 error. I did all the things routinely recommended by numerous websites including this one. The drain hose was clear. I had removed the white plastic drain pump cover by grasping the slim stick-lick handle with a needle nose pliers to pull it out to confirm that the pump propeller was not impeded by debris. I had learned how to re-insert the pump cover and properly seated into place (a bit tricky to do) with the sense that I had it properly seated and what I thought was locked into place. I replaced the pump and still had the same problem. I replaced the control panel and still had the same problem. But I never found anything in any help sites that specifically said that the the improper “locking” of the pump cover could trigger the E25 error. The problem was what was meant by “locking” it in place no matter how certain that properly pushed it down and had it firmly seated and presumably locked in place. was that it was properly seated and felt like it was locked regardless of how well I pressed down on it as described. I finally noticed that I could slide it out without a lot of resistance. So what exactly did locking it mean?Something that was not explicitly pointed out in any description that I found, was that there is a little nub partway up the back side of the stick-like handle and it is that nub that needs to lock into a tiny notch on the side-wall of the cylindrical drain housing. So what seems to happen is the plastic fatigues a bit with age such that even with proper positioning of the pump cover, the little nub fails to click into the notch. So all you need to do once you’ve seated the cover in place is to reach in with your finger and simply press the stick-like handle against the housing and that will snap the nub into the notch to lock it in place. So it’s not downward pressure to lock it, but a little backward pressure against the handle that does the trick. This video does a good job of showing this but doesn’t specifically mention why that nub needs to be pressed into the notch. Otherwise, the cover can slightly drift up and down just enough to partially impede the pump and trigger the E25 error shortly after the pump starts to drain. I agree with this video that the pump is too weak that such a small drift should cause this problem. I think a new pump cover is naturally more springy so it snaps in place more readily on its own, so this is why this small but significant problem has been overlooked.
that’s exactly it indeed!
Savas
I am 100% sure this is my issue. Constant E25 errors and the impeller cover definitely moves around too easily. But for the life of me I can’t get the dang cover locked in. I even bought a new one. My fingers hurt from pressing and pushing so much. I have been prying and pushing for an absurd amount of time. I have even tried to oil it. I heated the old cover in hot water in the hopes to make it more flexible. If you can think of some way to describe the mechanics of getting it to lock in place, I would be grateful. It’s just a smidge above the notch and will not slip in.
Ciao a tutti, ho notato anche io questo problema, ho usato sturalavandini dentro nel filtro, lavastoviglie è partita, non so se sono stata solo fortunata..
Hello,
Thanks for sharing all your great tips.
My problem ended up being a blocked drain hose near the exit end caused by a piece of glass that made its way all the way to the end of the hose by the sink drain.
your input has been so valuable! especially the video. You just saved me 50 euros! thank you!
My pleasure!
I rue the day I bought the expensive Bosch! We continually get tapwater error. We have done absolutely everything known to mankind and maybe every 10 washes (or attempts) the thing will work. Who has this kind of time to either watch it or continually make adjustments? I hear people that never have an issue and I don’t understand why we can’t get it to work. I think I will just chaulk it up to a bad purchase and buy KitchenAide. I would NEVER make this mistake again!
Thank you for your detailed instructions and the video. Unfortunately I can’t get the impeller cover off even with needle nosed pliers.
Any suggestions? Is there something I need to move aside?
Thank you for your tips. This Bosch dishwasher started playing up 2 weeks out of guarantee (typical) with various error codes, but we have managed to keep it going for another 18 months until E25 came up. We tried everything, clearing the propeller ( nothing) and using the vax to suck out water from the innards and outlet pipe. Then came across your tip about vinegar and making sure the white cover ‘clicked’ into place. We also cleared out the drainage pipe connector to the U bend ( yuck). Don’t know which tip worked, but just grateful it is now working. Thank you so much xxx
Thank you thank you. Its working again!
Hi, Savas— just wanted to thank you for writing all this up, and share my own experiences.
I’ve had one of these dishwashers for about four years, and fairly regular E24 problems. Not really being all that interested in dealing with the actual cause, the extent of my repairs were not more than pulling hard and shaking the drain hose until the problem ‘went away’; which, until recently, they always did.
A few months ago I got a consistently recurring E24 that would not go away; I wasn’t able to run through a complete cycle at all. It was at that point that I realized that the naive approach at handling the problem wasn’t going to work anymore, and I started looking at sites as yours to understand how this whole drain system works. I inspected the air gap and removed some blockages; but ultimately it was by disconnecting and flushing the drain hose that I found the culprit: a small 8mm-diameter 3mm-wide plastic cylinder. Quite easily this little bit of plastic could have been responsible for blocking the drainage flow. Once I removed that, the E24 went away.
Then again last week, another E24. I went through my usual repertoire of fixes, which now included disconnecting and flushing the drain hose; but this time, nothing. Your site and others led me to conclude that there was either a mechanical fault (pump, sensor, etc.) or another blockage that I just wasn’t reaching with my usual bag of tricks. So I finally bit the bullet and went through the process of removing the drain pump; and found a 25mm long 6mm-diameter piece of glass (around which a fair amount of gunk had collected) behind the impeller. After removing the obstruction and cleaning the pump, reassembling; an E15 error. Further research shows that this was probably a side effect of my repair; and the well-known trick of tipping over the machine cleared this error out as well. After this, the machine is once again working perfectly.
My observations: the design of these dishwashers is such that it does allow debris to bypass the filter and get into the drain system. While this isn’t completely avoidable, it may be at least partially avoidable by keeping the filters clean so that the overflow doesn’t bypass them. Also, remove debris as much as possible before loading dishes into the machine. Finally, when E24 does occur; be prepared to get your hands dirty, get underneath the filter, remove and flush the drain hose, or remove the drain pump.
This is the cost of business for owning one of these machines.
Thank-you. I am about to close on my condo sale and was in a panic mode. The shop vac did the trick. Until closing day, I will be hand washing my dishes.????
Thank you for this discussion. I found I needed a wooden spoon handle to push the pump cover down until it clicks. Couldn’t apply enough force with my fingers. The click thing is in the owner’s manual, but who reads the manual. I didn’t have a tea filter, but I had a bit of plastic screen wire. Just cut a small square an shoved it into the filter hole. Haven’t had an error since. I was about to buy a new dishwasher. My makeshift filter fills up with vegetable matter every few days.
I just followed your guide and found a piece of glass in front of the fan. It took me some time to remove it, but now it works. Thanks a lot!!
Hi Savas,
Thank you so much for the post. I have two of these dishwashers that were purchased 5 years ago. I’ve not done any maintenance or even cleaned the filters. I’ve had no issues until today. Both were loaded and both gave the error code E24. From reading everything it looks like this is going to be a major job. It’s very unusual that both coded at the same time.
Just had it come up on our Siemens. I took out drain cover and the inner plastic bit under that (needed pliers) – and wiggled the propellor down the hole with finger a few times. Code came back = kept wiggling propellor and it worked. Gettting the inner clip back in was a ballache – – but eventually did it till it clicked and all ok.
Will run a hot clean wash through to try and de gunge whole machine.
Thank you for the useful tips. Like you, I bought a second Bosch, as well. Even after the entire pump went out on the first one—three months in. The part had to be shipped from Germany, it took a month and a half. We had our holiday meals served on Chinet and used plastic cutlery.
Fast forward to today, and the second Bosch that is less than a year and a half old but out of warranty, of course. The E25 error keeps showing up. The first time, the impeller was stuck. I was never able to determine why but I did get it moving. I ran a cycle and everything worked. I’m trying to run it again and have had to manually drain the water and check the impeller three times. It does not seem to be obstructed. I may try the vinegar trick but could kick myself for buying a second Bosch.
Bosch dishwasher have a very flawed design. Will nit reliably drain and do not prevent large, solid objects away from pump (e.g., broken glass). Very poorly designed.
Had this e24 code for years and it would not clear after resetting with start button going from 30 to 29. Drain pump read a couple of ohms higher, but decided to replace and the dishwasher was back to 30 to 29 and “working” with start button manipulation again. Found another website that said main board (right side) and I thought timing issue…spent $230 and no fix, so looking to ship it back.
Like I said it will drain (thank God) and I had this happen years ago. Wondering if it’s the circulator pump ($230)? The hoses are all fine. The drain pump (new) reads 91.5 ohms and circulator is 13.7 ohms. I’ve read the drain pump should read very close to 90 ohms and wondering if the circulator is the same way?
I’ve also washed with vinegar. Next steps? Thank you
Huge credit to you all! Thanks for all the great tips
Struggled with Intermittant draining problem on smv5300lgb – to narrow down the fix:
Put on 15m rince program – Drain pump should activate within a couple seconds of door closing. If it whirrs 3 times, the pump could be jammed with debris or might be on its way out if the impellor was clean like mine.
If it rusns consistantly for around 15 seconds then focus on finding a pipework blockage/back syphoning
Good luck
Brilliant Tip about the white plastic sump cover!!
Mine would not click into place due to being bent forward to pull up and out. Rather than buy a replacement take it out and gently bend it the opposisite direction back into shape and it will reward you with a loud click when it seats!
Only had our dishwasher for a couple months and I get the e25 code sometimes but not always. I usually run it on the 60 minute cycle if the E25 code comes up I turn it off and turn it back on and then it’s fine. Why would it happen sometimes but not always?. And this has been since the beginning pretty much so I don’t think it’s clogged.I’m worried that the warranty wouldn’t cover it because we installed it herself and I definitely can’t afford for a repairman to come out. Nor do I expect I should have to pay for that.
Hi Nancy
it could be a partial blockage or the filter at the bottom of the dishwasher is clogged
Hope this helps!
Savas
Hi
The wash cycle of my Bosch dishwasher keeps showing an E25 error. I have checked the drain and they look clean. I cannot check the drain hose at the attachment to the machine as it is inside the body. I have checked the impeller and it rotates freely. I even managed to get a new drain pump and made sure the white impeller cover was fitted back with a click but still no joy and e25 returns. It keeps saying “e25 and check water”. Dont know what to do next? – any help would be appreciated
The worst dishwasher ever. I have had the dishwasher for 3 year. Was told that all I had to do was suction out the water and drain area and clean the filter. Well, what I was not told is that this process is a constant process that has to be done just about every week. I recently spent $300 replacing the pump because the repair man that Bosch recommended said my pump was bad. This was done about a month ago and I believe this is some type of scam. I am not back to square one. Shop vacuuming my dishwasher and cleaning the filter. You should not have to wash the dishes thoroughly before you put them in the dishwasher. Model #SHEM63W55N/10 FD980100668
Completely agree. Horrible engineering, horrible machine. Do not buy Bosch USA.
Bosch should be criminally charged with bad engineering. A dishwasher should not routinbely fail to drain (E24, E25). This is one horrible machine. Came with the house, and less than two years old, codes have come up five times despite only seeing very clean dises. Will not clean any attached dirt so we only use to sanitize and dry dishes. Absolutely disgusted with this very bad German machine.
Amazing. Exactly as you showed. 2 small pieces of glass and a tooth sized mass of food in the impeller. We now witness the cleaning power of a fully armed and operational dishwashing station.
Love the Bosch dishwasher. Just installed my second 500 series to replace older dead unit. As others here, I started getting intermittent E24. Replaced the air gap at sink and now back to proper operation. I can hear it draining freely now.
Thanks Wolfenhawke, the air gap is indeed something that should be checked.
Savas
After checking the machine filter, I pack the sink drain with a cup of baking soda, pour over a cup of white vinegar. Then pour 2 quarts of boiling water in the sink. After a few minutes, rinse for 10 minutes with hot tap water. If need be, I take a Johny plunger to the sink drain , but it usually doesn’t come to that.
Thank you Susie
Got e-24. Fixed by pulling off drain line under sink and using a screw driver to poke the clog into the larger U pipe, as shown in this video:
https://www.youtube.com/watch?v=En_rRlZdeFI
The small pipe where the dishwasher drain line exits into had a clog. The small pipe joins a larger sink drain pipe.
Before finding that solution, I bought an $80 wet dry shopvac and pumped water backward from the dishwasher through the drain hose into the shopvac (which did find some debris). And found a small piece of junk in the impeller. Clicked that thing described above back into place carefully, over the impeller. This resulted in not fixing the problem and I was about to give up and call someone until I came across that unclog video, not even related to Bosch dishwashers specifically.
Thanks for the solution Curtis!
THANK YOU so much. I have taken apart and cleaned my Bosch 6 or 7 times and was still getting that stupid code. After reading this, I checked the white part and CLICKED it in and voila ! Fixed. Thank you
Hi .. has e24 error today .. there was a white piece of plastic that was loose inside the drainer … I am not sure where this reattaches too .. it has long point and a rounded bottom with a hole in .. any help would be appreciated
Hi Martin
that white piece of plastic is indeed the problem. You need to push it down all the way until it clicks in place without leaving any gaps sideways.
Hope this helps!
Savas
Watch the video too around the 2min30 mark. I found that pushing it down with a flat screwdriver and pushing with my other hand allowed me to click it into place. You need to have a good look at the area it fits into – cricking your neck and swearing in the process – to see what you’re aiming to do.
Savas, thank you so much for this article. I loved the ranting tone; it was a perfect match for my feelings about my dishwasher, after repeated E24 codes that never went away. I’ve now got that fiddly bastard white cover to click back into place and am hopeful that will fix my issues. If it doesn’t, I’ll be back to rant more myself. Cheers! Doug
You’re very welcome Doug! I’m glad to hear the info was useful.
Savas
Thank you so much for your video and information on how to fix our Boshe dishwasher. After my husband tried to clean the pump, hose, etc., it still didn’t work. So we had to handwash the dishes for 3 months. Then I was complaining bitterly so my husband told me to buy a new one (he had given up fixing it). Luckily I found your video so I decided to fiddle with the piece of s**t plastic thing and make sure it fit tightly. And YASSSS!!! IT WORKS AGAIN. My husband was sooo impressed as he never thought that I could fix any electrical appliances. I’m soooo grateful to your instructions. Bosch should hire you to redesign their dishwasher and rewrite their manual which will definitely be more useful and entertaining.
Thank you Kay!
Bosch hiring me? That would be a nightmare 😉
Glad to hear all went well
Savas
Great article. It sent me down the right path for sure. My impeller cover popped off with a screwdriver. The impeller spun freely. I did fish out a tiny scrap of plastic wrap. Cleaned all with vinegar, scrubbed the filter too – hard water gunk – and while I was at it, cleaned the spray arms and verified that lifting the float made a solenoid click. Lots of mold in the door hinge! After rinsing / vacuuming several times, put all back together carefully and tried again. Same E24.
I had found another post on this, so I started the machine, waited for the pump to run, then opened and closed the door. E24. Started again, waited for pump to run, counted seven seconds, opened and closed door. Machine proceeded to complete the cycle! Some people have reported fixing an intermittent E24 error this way.
Maybe there is another component that controls when the dishwasher goes from one stage to the next? I don’t know if the problem will continue or how long to door trick will work. Here’s the link to the relevant post on the Appliance Parts Pros site: https://forum.appliancepartspros.com/posts/t550764-dishwasher-e24-drain-error
Again, thanks for taking the time to post this helpful article.
Hi Kentuckienne
my pleasure.
In addition to the error possibly coming from a component or sensor as you say, all I can think of right now is:
It could be there is still something inside the hose and it affects the water flow intermittently.
The pump could be bad or too weak.
Hope this helps & good luck!
Savas
I think you are right, it’s another problem. Today we pulled out the dishwasher. All the drain and filler hoses are clear, the check valve isn’t plugged, the pump looked good inside – nothing trapped. It might be right that there is something blocking the drain pipe after the place where the dishwasher hose connects. And the pump might be weak enough that it senses that at start up, but then opening and closing the door gets it past that point. So I will check the drain further down and maybe replace the pump, but will also get a teaball which seems brilliant.
Hi, I have a shxm63w55n. I love it, but I also ran into the draining error. In the past it has been debris obstructing the air gap spout,but this time there was no debris there or in the dishwasher sump area. Eventually I discovered a blockage in the drain tube of the water inlet, which is a large translucent plastic component attached to the left side of the dishwasher with a labyrinth of channels within, and a water inlet hose, and two drain hoses attached. I removed the water inlet and found a chunk of white plastic obstructing the inbound drain channel. I carefully checked images if new water inlets to ensure this wasn’t part of the unit, and then extracted it with needle-nose pliers. It was extremely difficult to remove. I am concerned that it must have been in there for some purpose because I don’t understand where it could have originated. It was about 1cm², and I had to break it up for it to fit through the drain entry. I have reassembled and everything is working well, with no leaks, but what was the hard plastic piece I removed? Was it some kind of flotation valve? Should I install a new water inlet? Thanks, John.
Thanks, I’ve cleaned, changed pump all to no avail. E25 would not go away until the impeller cover was LOCKED into place as you instructed. That solved the issue.
I tried everything as well including the entire drain hose and back check valve to ensure there was no blockage. I also changed out the drain motor and still had no luck. So back to Google I went and found this site which was the ONLY one to mention not having the damn impeller cover in place properly. I kept testing it without the impeller cover in the dishwasher at all. Finally I saw the comment on this page and put the very tedious plastic covers in place and voila, my machine works again. To be clear, if you are getting the E25 code on a Bosch SHE3ARF6UC dishwasher and can’t find a blockage and motor seems fine, make sure the plastic covers in the sump are properly clicked into place.
FYI … I got the infamous E:24 code on my new Bosch 500 series. It’s only been installed for 1 month and had worked flawlessly until yesterday. I tried all the tips and tricks on this website and nothing helped so I called the Bosch Customer Service line. They told me that once an error code is thrown, it will stay there even if you fix the problem. In my case, there were no clogs, kinks, debris blocking the impeller, etc. since it’s so new. The CS Rep told me that when the dishwasher is new, the sensors are “extra sensitive” LOL …. anyhow, she took me through a reset of the dishwasher and that fixed it. It turns out that I was not holding down the Start button hard enough. She told me to press it in as hard as I could. I felt like I was going to break it but that got it reset properly. Hopefully this will help anyone else with a similar problem.
That’s interesting Anthony thank you for reporting it. I wasn’t aware the dishwasher has a reset button.
It wouldn’t surprise me if it soon needed Windows Updates, too (^_^)
Your update solved it for me. “The impeller cover must be lock and click into place” I did not have it clicked……Thank you.
If course, if you are an idiot as I was, I stalling a garbage disposal without knocking out the drain tab will also throw an E24.
Excellent site, very helpful in solving the E25 horror show. I removed the white cover to the pump and visually inspected the pump wheel (torch on my phone was needed), nothing was visible, previously a match head, size piece of chicken was sitting next to the pump wheel. I bought a narrow length of tubing (20mm diameter), to enable me to syphon off the machine. When E25 displays, I shove the tube in past the pump and syphon off any water. Takes 30 min and a bucket. Then add a kettle of boiling water with 1/4 cup of washing up liquid to the pump area, syphon out the water again, it cleared. It all takes an hour to do. I’ve learned a lot here and will add my own filter over that hole.
Many thanks,
Paul
Thanks Paul, the idea with the boiling water is awesome
Savas
Hi there, I’ve got a 3 year old Bosch Series 6 which was not draining and showed the tap symbol error. Cleaned the filters, impellor and drain hose (which were all pretty clean already btw). Ran a full cycle without any issues (so pump appears to be working fine) but the next cycle gave the error again. I noticed it leaves about 2cm of water where the impellor is. If I take this water out the next cycle will run fine, if I don’t take that water away the next cycle will not complete, show the tap error symbol and there will be water in the bottom of the dishwasher. Any suggestion for what I should look at next? Cheers, Walter
This site is a godsend. Fighting the error E24 often and reviewing everything I could find online because the pump drains just fine! I found we could trick the sensors and open the door when the time reading goes away then close it so the cycle resumes without E24.
I started cleaning with vinegar followed by baking soda when I found your site. Also plan to verify the pump cover clicks into place. Also like the tea strainer idea to stop the big stuff (a piece of glass was stuck in the impeller previously).
Just to modify my previous comment: My machine drains just fine. I found the pump inlet cover was not clicked into place but correcting this didn’t fix E24. Cleaning with vinegar and then baking soda didn’t fix it either but cleaned the filter and machine interior just great.
I’ve ordered a Micro-Filter, Bosch part 00428216 to keep large stuff from falling into the sump and out of the pump. (Bosch is aware of their design problem and apparently this is the fix!) I don’t expect this to fix my E24 issue but it will help keep the drain system clear of big stuff that could jam the pump or obstruct the drain system.
The solution to E24 for my machine remains to trick the machine into ignoring the error code by opening the door, waiting a couple seconds, and closing the door when my machine starts a 2nd very long drain cycle. Because it goes into this 2nd drain cycle after a short drain and aborted fill, my guess is something is SNAFU with the control board, but as long as I have a work-around I’m not replacing it.
I am having exactly same issue as yours, having E24 error but sump drain have very little water, have to reset few times to make it work and then saw online solution to open the door after machine start, it does the trick most of time, but I am keeping searching possible resolution to my problem.
Thank you very much. I though I’d tried everything but then I watched your video where you removed the glass.
I checked my one with my phones torch.
There was a small pice of broken Pottery blocking it. I don’t know how it got there but I removed it, put everything back together and it worked. Thanks once again 🙂
Persistent E24 on our Bosch dishwasher.
Filters/drain path clear.
Called Bosch; they said replace the control board embedded at the top of the DW door. Bought board from Bosch for $310, installed it, no change in E24.
Called Bosch: they said that the control board wasn’t the problem, and to replace the drain pump. Bought pump, installed it, no change in E24.
Bosch says that they would not accept the return of the control board as it had been “installed.” 🙁
Discovered the “open the door briefly 45 seconds after startup” workaround to bypass the E24 shutdown.
Dishwasher seems to run normally after using open door workaround.
Learned on another site that the true cause of the E24 fault could be a slightly failing circulator pump/heater (this pump powers the dishwasher’s spray arms). Replaced slightly failing circulator motor/heater.
E24 error has disappeared. No “open door trick” needed. Sounds like, as the dishwasher now runs, that the wash water running through the dishwasher does so more aggressively.
Wish E24 was more specific. Good outcome but after $660 in parts when only the last part truly was needed.
Thanks to all, on all sites, who have helped solved this problem.
@David Almy, may dang Bosch is doing the same thing. I have manually siphoned and drained the washer, cleaned the filter a ton of times. I replaced the air gap to disposal black drain hose, which helped get me 3 cycles over 3 days without seeing E24. But, since then, the E24 has come back much more stubbornly. It’s like it knows I am trying to fix it.
Literally, it is always on. I have tried the, what I thought I read, 40 sec. door approach and it doesn’t work at all. I have reset the breaker for my washer numerous times, but that has not helped. I am ready to buy a new washer, but I know I am going to end up buying a Bosch, b/c supposedly they are the most reliable (maybe most reliably frustrating piece of baloney).
Anyhow, your golden ticket was the replacing the circulator pump motor/heater? Is that one part? Do I need to pull the washer to do that? Is it a no-brainer to replace it? If it is more complicated than replacing the air gap to disposal drain hose, then it may be above my pay grade. Thus, if I have to hire a plumber or appliance repair guy, it would be smarter to save that cash and buy a new machine.
Would love to hear your response.
B
Hi Savas,
Looks like my pump has given up, none of the usual remedies have worked. I have opened a dialogue with Bosch, referencing your site. Has anyone else been successful at having the company listen and take action as they, ultimately are being damaged and have the wherewithal to fix these issues.
Kind regards,
Paul
Hi Savas,
Good news, I raised all of these issues with Bosch and got absolutely nowhere. But I did open an action against the retailer that sold me this problem machine, on the supply of faulty goods ( 5 year warranty in Europe). They issued me a full refund. So we’re now Bosch free and E25 is a thing of the past.
Best of luck to everyone, take them on!
Paul
Hi Paul
I kind of expected that from Bosch. I’m happy for your refund, that’s probably the best solution.
However, what dishwasher are you going to buy next?
Savas
Hotpoint HFC3C26, very quiet with a good filter and 10 year parts warranty. Most importantly, herself is happy. Thought the Miele was best available, but hard to double the spend for one.
So, I tried once last remedy I read about. I siphoned all water from the bottom of my Bosch and the filter area, poured in 4 – 5 cups of vinegar (enough to see through the grate), and let it sit overnight. I ran the next morning on a 30 min. express, but it really did not help. So, it continued to sit with vinegar and water until I returned from work. I ran it again later, and boom, I hear a ton of water coming through the air gap. And boy, did it smell as well… very odorous. I have a feeling I dislodged some very nasty sludge from the washer hose to air gap connection. I am in the medical field, so I relate it to some very severe arterial stenosis that was causing a complete occulsion or narrowing of the vessel. Bad arteriosclerosis.
And my wife and I eat very healthy, minimal saturated fats, and we are good at not dumping large amounts of food in the washer vs. throwing that stuff out in the organics container.
I did this vinegar solution again yesterday all day long and ran it when I got home. Did twice to really clean it. So far, knock on wood, it flowing/draining great.
Guess it pays to try absolutely every fix first.
Hi Brian
thank you for sharing your fix. You may want to check that the hose is not kinked and that there isn’t any backflow happening from the sink.
I think one of the problem with these high efficiency appliances is that they don’t use enough water to flush everything through, so things may get stuck in the hose or the nearest pipe.
Perhaps also using the sanitize function more often may help reduce the bacterial load in the long-term, I don’t know but I think it’s generally a good feature of this dishwasher
Good luck with your dishwasher, hope it lasts a long time!
Savas
Wow, i read a dozen “fixes” online and none worked. I could manually lift and hold the circular mushroom shaped float switch on the inside left-bottom of washer and it would usually drain after a couple tries. But running machine again would throw the e24 and e25 errors.
I finally stumbled upon this mans post and followed it. When he says the plastic nub stuff, let me clarify. Take the drain cover out with that metal screen on it. It should be attached to the cylinder filter but if not take it out too. Inside on the left for me is some blue ribbed rubber inside that hole, ignore that but on the other side is a white plastic thingy with a stick on top. Take it out, inside that space it was covering is your impeller. Make sure it spins freely with your finger, vacuum any and all debris it doesnt take much to get that impeller stuck. NOW… Put the white thing back and with his original comment talking about the nub, absolutely right! I inserted the white thing back but it was very slightly not flush. If you look at the thing after it is reinstalled, the “nub” he mentions is now apparent and you take your finger and push everything until it is perfectly flush. THAT fixes the e24 and e25 errors, assuming your motor still works. I ran an automatic wash with sanitize selected and 2.5hrs later the load FINALLY showed no errors and wirks perfectly again. I actually love this machine, it cleans spotlessly and i mean spotless, so i felt the effort was worth fixing and am so glad i found this guys awesomely detailed explanation from 2yrs ago.
Thank you Aaron!
Savas
Hello, I have a similar issue with a Bosch with a repeated E25 (I’m in th UK).
Previously hit the frustrating white plastic not quite back in issue!
My approach was to back flow water into the drain hose. This comes out inside the dishwasher so I’m convinced there’s no blockage?
The transparent plastic thing on the side of the dishwasher has some gunk in it, but neither on the waste water or clean water paths, so not sure if it’s an issue or anything I can do about it?
Any ideas? Thanks!
Looked through all the great comments amd advice above to see if my issue is covered and it did not jump out. I have an E24 issue.
The filter and white plastic piece don’t seem to be the issue and once it starts properly it drains fine and completes the cycle.
98% of the time when started, the dishwasher gives the E24 error. Sometimes repeated starts get it going.
But I recently discovered that when it is starting it sounded like the something was blocked as I heard no water pumping from the sump to the sink. I decided to then pour about a cup of water into the filter hole and restart it. I then hear water going to the drain at startup. 95% of the time this solves the problem and it runs through the cycle.!
So in the end I know the line isn’t plugged but am baffled why the sump ends up being dry at the beginning and adding water fixes it.
And yes I have looked for leaks and don’t see any as I am sure that would be the first thing to check.
Any thoughts on what part may be faulty?
Thanks very much for posting about this Bosch SHE3ARF6UC E25 drain error, and especially the tip about the damn impeller cover being properly snapped into place. No other website I’ve looked at has mentioned this as an essential step. I kept trying things and then testing the drain pump but without even having the cover IN the dishwasher let alone snapped in place. They are finicky buggers those plastic covers but once in place everything worked again. Many thanks!
I tried everything as well including the entire drain hose and back check valve to ensure there was no blockage. I also changed out the drain motor and still had no luck. So back to Google I went and found this site which was the ONLY one to mention not having the damn impeller cover in place properly. I kept testing it without the impeller cover in the dishwasher at all. Finally I saw the comment on this page and put the very tedious plastic covers in place and voila, my machine works again. To be clear, if you are getting the E25 code on a Bosch SHE3ARF6UC dishwasher and can’t find a blockage and motor seems fine, make sure the plastic covers in the sump are properly clicked into place.
Thank you so much for this page! The machine is driving the family nuts with e25 and e24 codes and very often it makes noe sense????
Holy smokes! Critical update 2020 saved me from insanity!
we are having the E25 off/on for the last 3 weeks. Cleaned it all, and made sure the cover is in. could there be a problem with the pump? could it cause E25 some times but not other times? Does the kink in the hose cause the E25 error?. The dishwasher is around 8 years old.
Hi Bob
yes anything that would slow down the pump or the flow of water could in theory cause e25 to occur
Savas
I had been using my Bosch Dishwasher without any problems for a couple of months, but then I started getting the E24 code. I followed the recommended steps to fix it, but they didn’t work. However, I managed to solve the problem by taking the following steps:
First, I wanted to check if the dishwasher was causing the error. To do this, I disconnected the drain hose from the sink and placed it in a bucket.
I set the dishwasher to run a 9-minute Rinse cycle.
When the cycle was almost complete (1-2 minutes left), the dishwasher forcefully drained all the water into the bucket, and the E24 error disappeared.
Next, I inspected the drain hose that leads to the sink to see if it was clogged.
Luckily, I had purchased an endoscope from Amazon a few months back. I used it to inspect the drain hose and discovered a piece of plastic stuck in the hose with food sludge surrounding it.
I cleared the hose and reconnected everything, then ran another 9-minute rinse cycle.
The E24 error did not reappear, and my dishwasher was back to working perfectly.
I hope my experience helps someone else who may be facing the same problem.
Thank you for helping me through my early morning brain fog when my brand new Bosch blinked E25. I pulled a toothpick out of the impeller and ordered a tea ball, due to arrive any minute. Brilliant!
hello guys I’m having an E24 problem on my bosch dishwasher, I’ve done all the cleaning I changed the drain pump, and also the machine’s PCB control module, I opened the left side of the machine and did a whole cleaning, but with all that, the problem continues , if anyone can help me please. thank you very much
We have given up on this STUPID E25 error message.
We tried it ALL!!
Cleaned. Nothing. Same error
Machine clean. Nothing. Same error.
Yesterday finally got an expert to check it out (didnt really want to make cost go up as high as a brand new dishwasher so taking it slow) He checked/cleaned the undersink connection. Turned on the dishwasher only to be stuck in the CLEAN MACHINE mode & nothing would get him out of it. He then left…….the machine was making the usual sounds…until it got down to the 37 minute mark….the grunt…grunt…grunt…STOPPED!!!
I rang him again & had to call someone.
He called me back to say he can come out again today for a lower call out fee!!!! NOTHING WAS FIXED!!
I was NOT happy!!
He called back later to say his manager would come out -free of charge – to check & do an assessment – free of charge – to see IF we fix/keep this one or get a new one….”he can recommend a good one” so how lucky are we???
Im waiting for them to see IF they can fix it at all
FINGERS CROSSED!!!
I really thought Bosch WAS a good & reliable company…
I dont think that anymore!!
Your fix worked like a charm and I have now gone numerous washes without the dreaded e25 Error. Thank you so much for posting this information it was so very helpful!!!
The impeller cover came completely out and i had no clue what it even was. Awesome tutorial; interesting and humorous, a rare combo. Thanks for posting. I can see you’ve helped a lot of people.
Hi. We had an E25 error code come up and having cleared some gunk from the drain hose to the garbage gobbler connection it went away for a few days but came back. I checked for any other possible blockages but found it was all clear. The fault in the end was a FIBRE BUILD UP BETWEEN THE DRAIN PUMP IMPELLOR AND THE PUMP BODY, slowing it down, stopping the cycle and pinging an E25 code. Now that the fibre has been removed it operates again as it should.
Hello
i found a new failure mode that gives an E25 error in Bosch dishwashers. Also, this failure made will increase the sensitivity to clogging of the drain pump, resulting in E25 errors even with very minor clogging.
The failure mode is excessive friction betwwen the drain motor spindle and the nylon bushing in the rear of the motor. High friction makes the drain motor hard to turn. It should turn freely. I think what happens is that water enters the motor, which causes nylon to expand. Since the nylon bushing is constrained, this causes the bushing to shrink and grip the motor spindle. The fix is to ream out the nylon bushing with a 0.144”/#27 drill bit. To access the nylon bushing, pull out the motor spindle by grasping the impeller with pliers and pulling. Also, remove old lubricant and replace with a light sewing machine oil. The motor spindle should spin freely, with little friction after this modification.